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Samsung Appliances Complaint - Samsung Cracked Dryer Drum - Samsung Dryer DV210AEW/XAA
Samsung Appliances Complaint

Samsung Appliances Complaint

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Samsung Cracked Dryer Drum - Samsung Dryer DV210AEW/XAA


I purchased a Samsung washer and dryer in November 2011. I loved this dryer for 3 years,until it started making noise like tennis balls were in the dryer. After trying several different things, my husband and I looked inside the dryer to see if something was lose. THERE IS AN 1 1/2 INCH CRACK IN THE DRUM!! The crack is not visible from inside the dryer and can only be seen if the top is removed. I talked to SIX representatives at Samsung, including this "Executive" team that is supposed to be able to help you. After explaining everything and that the issue was not caused by me, what was my answer? "Nothing you can do since you didn't have the warranty." The warranty by this point would have PAID for a new dryer. A dryer should last longer than 3 years and there is no excuse for this. Samsung is not willing to stand by their product and instead is forcing me to have to purchase a new one after just 3 years, and all this "eco friendly" is a hoax. The dryer will have to go to a landfill when this is the only issue when Samsung had the ability to fix what is THEIR mistake. I would give this zero stars if that was an option. A terrible dryer and I will never purchase from Samsung again.


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